Terms and Conditions

Beaufort Florists
240 Cranes Park Road, Sheldon, Birmingham, B26 3SU

Tel: 0121 783 3103

Registered Business:
Beaufort Florists Birmingham Ltd
240 Cranes Park Road, Sheldon, Birmingham, B26 3SU

Email: please use the contact form

Opening Times
Mon–Thu 8.30–16.30
Fri 8.30–16.00
Sat 9.00–12.00
Sun Closed
Please see our news feed for bank holiday information.

Making a Purchase
Browse our online shop, add any flowers or gifts to your basket and proceed to checkout. You will be asked for the details required to process your order.

We accept most credit and debit cards including Visa, Mastercard, Apple Pay, Google Pay, PayPal, Clearpay and Klarna. Orders placed from outside the UK will be converted by your card provider.

Orders cancelled online or by telephone may be subject to a cancellation fee.

Order confirmation indicates that we have received your order. A contract is formed once payment is processed. In the event of a pricing error or inability to supply a product, we will contact you before proceeding.

Delivery Schedule
Orders received before 2pm Monday–Friday will be delivered the same day if required.
Orders after this time, and international orders, will normally be delivered the next working day.
Orders with a chosen delivery date will be delivered on that date if placed before the same-day cut-off.
Orders for public holidays will be delivered the next working day.
Online deliveries are UK only.

No timed deliveries except for funerals and weddings.

Please telephone us if you have an urgent order or need specific flowers. Ideally, call at least 24 hours before delivery.

Delivery Attempts
Orders are delivered once. If the recipient is not home, the flowers will be returned to the shop and a card left. If a neighbour is willing to accept responsibility, we may leave the flowers with them.

If the recipient cannot collect, a new delivery time will be arranged at our earliest convenience. Beaufort Florists cannot accept responsibility for theft or damage if flowers are left by instruction.

We always ensure freshness and quality.

Tax Charges
All orders include 20% VAT.

Credit Card Security
Card numbers are encrypted with 256-bit security and never stored in plain text.

Guarantee
We guarantee your complete satisfaction.

Getting in Touch
Please email us, call us, or write to the address above.

Privacy Policy
Read our Privacy Policy.

Returns Policy
Your rights are protected under the EU Distance Selling Directive.
http://www.hmso.gov.uk/si/si2000/20002334.htm

Refunds / Returns Policy

Refunds may be given at the management’s discretion. Due to the perishable nature of our products, complaints should be made within 1 working day of delivery.

We will always aim to agree a suitable solution, either replacement or refund, depending on the issue. Photographic evidence or return of goods may be required.

Due to the nature of funerals and weddings, refunds cannot be issued after the event.